If you have a question, we hope these FAQ's will help.

If not, email us and we'll try to help.

Orders & shipping

What is your return policy?

We do not accept returns.

We hope that you are completely satisfied with your purchase, if there is an error or damage, we are here to help.

Email us at Include your full name and order number so that we can assist quickly .

What are the shipping costs?

In the USA, orders under $35 will see a shipping cost of $4.50.

All orders over $35 will be delivered for free.

We do not ship internationally at this time.

Can I still change my order?

If you want to change your order, please send us an email to . We will see what is still possible.

We ship fast. Once your order has been shipped, we can no longer make changes.

How can I track my order?

As soon as your order is shipped we will send you a tracking information by email. This way you can track your order.

We use trackable shipping via USPS as proof of delivery. Your package must be scanned by your carrier at your address. Once this is complete, we consider our work done!

Happy Crafting!

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

Product Info

What Decoupage Medium should I use?

We highly recommend Pentart Decoupage Medium.

You can find Pentart products at