HELP / FAQS

If you have a question, we hope these FAQ's will help.

If not, email us and we'll try to help.

Orders & shipping

Overview

Please ensure that your email and shipping address are entered correctly at checkout. We are not responsible for errors due to misspellings or incorrect addresses.

We  are not responsible for duplicate orders, lost or stolen packages, or ordering mistakes.

If an item arrives damaged, please contact us at info@decoupagecentral.com as soon as possible. However, you will need to file a damage claim directly with USPS at USPS.com.

Orders cannot be canceled or refunded due to accidental purchases,or duplicate orders or misunderstanding. Once an order is placed, it will be fulfilled as submitted.

Thank you for your understanding!

What is your return policy?

We do not accept returns.

We hope that you are completely satisfied with your purchase, if there is an error or damage, we are here to help.

Email us at info@decoupagecentral.com. Include your full name and order number so that we can assist quickly .

My order was returned to you. Now what?

If an order is returned to us will notify you and send an invoice for additional postage. We will only reship it upon payment of additional shipping fees. We will not refund returned orders.

Once a package is shipped, its return is beyond our control. Please ensure your shipping address is correct before placing your order. Most often, they do not make it back to us.

What are the shipping costs?

In the USA, orders under $35 will see a shipping cost of $4.50. All orders over $35 will be delivered for free. Exceptions are. heavy items clearly shown as not eligible for free shipping.

We now shipping International via DHL. Free Shipping does not apply to International orders.

Can I still change my order?

Because we ship fast, it is not likely that we can accommodate requests to change your order. If you want to change your order, please send us an email to info@decoupagecentral.com and if possible we will try to help.

We ship fast. Once your order has been shipped, we can no longer make changes.

How can I track my order?

As soon as your order is shipped we will send tracking information by email. This way you can track your order. Please save this your reference.

We use trackable shipping via USPS as proof of delivery. Your package must be scanned by your carrier at your address upon delivery. Once this is complete, we consider our work done!

Happy Crafting!

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

Printables: Understanding Digital Files

What do I get with my purchase?

This image is a high quality, high resolution image of 300 DPI, sized A4 (8.25 x 11.75) and in PNG format.  This image is designed to be printed and used for your crafts.   Print and use these great images on journals, scrapbook, and craft projects! 

You are purchasing an instant download and not a physical product. You will not receive a physical item in the mail. All purchases are final. We do not allow any cancellations, exchanges, or returns.

Legal Info on Use of Digital

Licensing and Acceptable Use: 

Please be aware of our licensing agreement for this digital download and make sure it is appropriate for your intended use.   We are honored that you have chosen our designs for your project. Use this download for your creations both for personal use and for your small business on finished goods.  No attribution is required. 

You may use this image for both personal and most commercial use. We encourage you to print images to create finished goods with this design that you enjoy personally and/or resell. 

Limitations of Use:

The artwork in this website is the property of Jonelle Kelly of Decoupage Central/The Pickers Palace and protected by copyright law.

This license applies to physical products only.  Your purchase does not allow this or any image purchased here to be sold or distributed in a digital form. You may not reproduce, alter, or redistribute it as a digital item or use these images to create your own digital designs. 

You may not  print and sell as a physical paper with or without any changes made to the image.        

You may not use or upload this art for print on demand (POD). 

ONE purchase ONE user Rule

You may not share or distribute these files or images with anyone else, in digital or print form. This includes sharing the files or images with someone else who has not purchased this digital item from our site. We ask that you honor and respect our business with ONE purchase, ONE user.  

The colors of this image may vary slightly depending on the computer monitor and printer you decide to use.  Watermark will not be on the image you prin

Ok, but can I share my files?

We’re so happy you love our digital files! Each purchase is for one user only, meaning it’s just for you to enjoy and create with. Sharing, reselling, or redistributing the files isn’t allowed—but don’t worry, your friends and fellow crafters can grab their own copy too!

Think of it like a ticket to a fun creative experience—each person needs their own!

Thank you for supporting our small business and respecting our terms. Happy crafting!

Can I sell things I make with digital art?

We LOVE seeing your creativity in action! Our digital files are perfect for making physical products to sell , gift and enjoy—think handmade crafts, decoupage, scrapbooks, signs, and more!

However, the actual digital files themselves cannot be resold, shared, or used for Print-on-Demand (POD) services(like Redbubble, Zazzle, or Amazon Merch).

If you have any questions, we’re happy to help! Just reach out—we’d love to hear from you! info@DecoupageCentral.com

How do I find my downloads?

Yay! You’ve made a purchase—now it’s time to download your digital file and start creating! Here’s how:

1️⃣ Check Your Email – After checkout, you’ll receive an email with a download link. Look for an email from us (it may land in your inbox, spam, or promotions folder). Save this email in the event you need to redownload.

2️⃣ Order Confirmation Page – Right after purchase, you’ll see a download button on the order confirmation page. You can click it to get your file instantly!

3️⃣ Shopify Customer Account – If you created an account at checkout, you can log in anytime and access your past orders, including download links.

What paper do you recommend for printing?

Make sure to purchase our UNPRINTED RICE PAPER pack so you can print these great designs at home on high quality rice paper!

Where do I learn more about working with digitals/printables?

Our creative team works with printable on our Facebook page, often sharing tips, tricks, and answering your questions. Follow us to learn all about using these fun images.

Product Info

What size is your Decoupage Paper?

A4 Papers are letter size sheets 8.27 x 11.7 inches

A3 Paper is 11.69x16.54 inches. Think legal size.